Returns & Refunds policy

At Brock Driven, we want you to feel confident in every purchase. If something is not right with your order, we are here to help.

14-Day Return Window

You have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• Unworn, unused, unwashed, and in its original condition.
  

• Returned with all original tags, packaging, and accessories, if applicable.
  

• Accompanied by proof of purchase, such as your order number or order-confirmation email.
  

Items that show signs of wear, washing, alteration, stains, odors, damage caused after delivery, or missing tags may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery so we can make it right.

Email us at brockdriven@gmail.com with:

• Your order number.
  

• A brief description of the issue.
  

• Clear photos or video showing the damage, defect, or incorrect item.
  

After we review your request, we may offer a replacement, store credit, or refund, depending on product availability and the nature of the issue. We will provide return instructions if we need the item sent back.

For approved damaged, defective, or incorrect-item returns, Brock Driven will cover the return shipping cost or provide a prepaid return label when applicable.

How to Start a Return

To begin a return, email brockdriven@gmail.com within 14 days of delivery with the subject line:

*Return Request- Order [Your Order Number]

Include your full name, order number, the item(s) you want to return, and the reason for your return. If your request is approved, we will send instructions for returning your item.

Please do not send items back without first receiving return authorization or instructions from Brock Driven. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for regular returns, such as incorrect sizing, change of mind, or preference.

We recommend using a trackable shipping method and keeping your shipping receipt until your return has been processed. Brock Driven is not responsible for return packages that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by Brock Driven.

Exchanges

We currently do not guarantee direct exchanges because product sizes and styles may sell out. If you need another size or item, you may return the eligible item for a refund and place a new order, subject to availability.

For damaged, defective, or incorrect items, contact us before placing a new order so we can help resolve the issue.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Final-sale or clearance items.
  

• Customized, personalized, or made-to-order products.
  

• Items that have been worn, washed, altered, or damaged after delivery.
  

Contact Us

For questions or help with a return, contact Brock Driven at:

Email: brockdriven@gmail.com
Business name: Brock Driven
Website: brockdriven.shop